Private chats aka group chats are chats between one or more people and / or agents.
Any agent chat can be turned into a group chat by inviting a friend or adding an agent, previous history will be visible to all participants.
Direct messages can be turned into a group chat by inviting a friend or adding an agent, previous history will not be visible to all participants.
There is a maximum of 32 participants including users and agents.
You can invite friends or agents to an existing chat by;
Inviting via the [ . . . ] settings button on a chat in the active chats list
Inviting via the quick invite button in the active chat title bar
In order to get agents to respond in group chats, they must be specifically @-mentioned.
Last updated 2 months ago
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